There are enterprise software’s available from big companies along with the complimenting modules and features making it much more complex in handling like, the Problem Management, Change Management, Release Management etc., which mostly addresses the compliance part of an enterprise organization. Since these enterprise customers are bound to follow the ITIL processes, they have to implement such Applications.

But in reality, as far as SMB or an SME kind of a customer would just need to address their pain areas making the service management easier to follow and this apply to some enterprise customers too.

With our market knowledge, we understood most of the customers be it be SMB, SME or an enterprise who have implemented ITIL based Service Desk Application, is not keen in following the process strightly but are aiming to problem solving centric.

I am trying to emphasize on SMB and SME customers who would look for the simpler solution for their pain areas rather than following the compliance part and not making it complex. So our Integrated Service Desk addresses the key requirements which are a solution approach oriented and making easier to adopt for any organization.

We offer On Cloud and On-Premise Implementation services.

For free trial, pls do contact us at: info@mentdesktechnologies.com and for more details visit our website : www.mentdesktechnologies.com