With the exponential growth of Helpdesk market, one would have empty number of options for a simple helpdesk but when managing the IT assets, companies spend more time in evaluating and money in implementing the right software because it affects the business continuity process. Anything impacting the business either direct or indirect ways, Management has to invest considerable time in evaluating and implementing the right software which will eventually make easier to follow the IT Service Management Process and the compliance matter.

ServiceDesk addresses key areas as part of the Organization with respect to different department perspective Viz :

• HR Team : It helps the HR team to manage the employees, new joinees, their training, orientation etc to facilitate, reduce employee retention with the help of employee satisfaction survey, making exit process easier by workflow communication
• IT Team : It helps the IT team to take care of the support activities efficiently and effectively. Makes easier for the team to manage the IT assets, users, authentication, analytical reports. It helps the team to follow workflow process as per the SLA of the organization irrespective of the compliance matter.
• Management : It helps the management to get overview of the workflow within the organization, IT assets, Support activities, Analytical reporting etc. With the help of Timesheet, Management can track, assign and review each employee tasks allocated and how effectively resources been utilized.

If an Integrated Application where Helpdesk, IT Asset Management and Timesheet tool is available under one console, to manage and consolidate with derivative reports, IT Infrastructure Operations will be more efficient and effective.

We as a team thought about the complexity in managing these operations from an IT team perspective, hence we decided to integrate all these tools viz. Helpdesk, IT Asset Management, Project management and Software Asset Management into a single Application.

Here we go with our New “Service Desk” Application which is aligned to ITIL framework to address all the vital requirements of IT Helpdesk, IT Asset Management, Project Management and Software Asset Management

Mentdesk is a unified platform for IT Management addresses IT Service Management, IT Asset Management and Software Asset Management solution ensuring IT Security and Software Compliance.

We offer On Cloud and On-Premise Implementation services.

For free trial, pls do contact us at: info@mentdesktechnologies.com and for more details visit our website : www.mentdesktechnologies.com